Description
At Aviva Canada, we're looking for a Claims Examiner to join our Global Corporate & Specialty (GCS) Claims team.
You'll support the GCS Value Proposition by providing excellent customer and stakeholder communication on claim matters, and provide superior customer service to our clients and partners.
Key responsibilities include:
- Investigating, evaluating, and settling Auto BI, Commercial General Liability Casualty, and possibly some PD liability / E&O/ US claims
- Handling a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims
- Working in partnership with defence counsel to develop and implement strategies for bringing files to a timely and efficient resolution
- Interpreting and confirming insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
- Ensuring file reserves are set on a timely and accurate basis, in accordance with company protocols
- Maintaining control over expenses through proactive handling techniques
- Reviewing and analysing Third Party Adjuster reports to ensure proper disposition of claims
- Providing instructions to vendors and TPA's to adjust claims and ensure they adhere to company policies and procedures
- Looking for new and incremental ways to improve things every day for the customer
- Maintaining the accuracy and integrity of financial information captured in Aviva systems
- Identifying opportunities to improve the customer journey, claims handling processes, and financial outcomes for our business
To be successful in this role, you'll need:
- 7+ years of previous claims experience
- 5+ years of Commercial Claims experience with a strong knowledge of Casualty/Personal Lines
- Exposure to US claims/ E&O/ PD liability claims an asset
- CIP or FCIP Industry designation preferred
- University Degree or College Diploma or equivalent Casualty technical work experience
- Client interaction experience
- Technical competence in Commercial insurance
- Excellent verbal and written communication skills
- Computer proficiency in Excel, Word, PowerPoint, Outlook, ClaimCenter
- Sound decision-making and problem-solving skills
In return, you'll receive:
- A salary ranging from $83,500 to $103,500 per year
- A compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- A hybrid flexible work model
- Outstanding career development opportunities
- Support for your professional development education
- A competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on diversity and inclusion
- Corporate wellness programs to support employees' physical and mental health