Description
We are seeking a dedicated Administrative Assistant to efficiently and effectively manage all administrative and receptionist activities at our Mindplace Winchester centre. As an employee at Bupa, our patients will be your top priority. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable.
Responsibilities:
- Greet and welcome customers, supporting the customer journey throughout the centre
- Answer, screen and forward incoming customer queries via phone calls and proactively manage local mailbox and emails
- Maintain a well-presented reception and waiting areas
- Ensure customer reports are dispatched from centres within the desired time frame
- Ensure all customers have the correct paperwork to support their visit
- Effective results management, including receiving, scanning, and uploading
- Process payments, invoices, added charges and credit notes
- Organise self to ensure a quick turnaround of documents
- Post and collect, open, date stamp, distribute incoming post, and post outgoing post
- Generate letters as required by the business
- Monitor stocks and order goods when required
- Process invoices/delivery notes as per Bupa policy
- Play an active part in ensuring well-presented facilities
Key Skills / Qualifications:
- Previous reception and administrative experience within a busy customer-facing environment
- Experience managing appointments, handling enquiries and maintaining accurate records
- Excellent communication skills, both written and verbal
- Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues
- Experience handling confidential and sensitive information in line with data protection requirements
- Competent in using Microsoft Office applications and database, CRM or appointment booking systems
- Well organised, reliable and proactive, with strong attention to detail
- Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable)
Benefits:
- 25 days' holiday (increasing with service) + option to buy/sell
- 3 paid volunteering days
- Enhanced pension & life insurance
- Bupa health insurance
- Discounted dental cover
- Digital GP access
- Emotional and family wellbeing support
- Financial wellbeing resources
- Support for carers
- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing