Description
We are seeking a Client Operations & Strategic Growth Manager to join our global Marketing and Business Development team. You will play a central role in shaping and driving our business development priorities, managing one of the firm's most significant client relationships.
Job Description
The Client Development & Account Manager's responsibilities fall into the following major areas of focus:
Client Management
- Manage the firm's relationship with a major client in the financial services industry
- Partner with internal stakeholders to develop, maintain, and execute a strategic client plan
- Identify opportunities to deepen the client relationship and propose creative, strategic approaches to expand engagements
- Serve as a central communicator for the Client team
- Plan and execute internal and external client meetings, client-facing events, CLE programs, sponsorships, and other initiatives that strengthen the client relationship
- Assist with panel management and formal and informal pitch opportunities
- Support client service excellence through reporting, client feedback, and collaboration with internal teams
Billing and Budgeting
- Partner with internal stakeholders to develop detailed plans for legal matters
- Track budgets and generate reports
- Monitor internal teams for adherence to client billing guidelines
- Work with the client's Billing department to ensure compliance, transparency, and predictability
- Ensure consistency across matters and proactively seek solutions for issues and improvements
AI Enablement and Billing Compliance
- Oversee firm's AI engagement with the client
- Communicate and train internal teams on applicable AI tools
- Serve as primary point of contact internally for firm's AI commitment
Pricing and Fee Arrangements
- Coordinate and monitor work on matters performed against specific fee arrangements with the client
- Centrally coordinate fee tracking across client projects
- Engage with a core internal working group on pricing negotiation
Qualifications
Required Skills
- Strategically and commercially minded
- Experience coordinating budgets for a multi-matter portfolio
- Deep knowledge of law firm management metrics
- Familiarity with outside counsel guidelines and timekeeping standards
- Ability to troubleshoot and analyze data
- Pragmatic, diplomatic, and resourceful
- Strong organizational skills and ability to prioritize and complete simultaneous projects
- Excellent writing and presentation skills
- Technical skills including advanced Excel, PowerBI, HighQ Collaborate, and Smartsheet
Education, Certifications, and/or Experience
- Seven (7)+ years of relevant experience
- Law firm or similar professional services experience preferred
- Account management / PMO experience
- Experience with scoping, budgeting, project planning, workflow management, post-matter reviews
- Bachelor's degree or equivalent experience in marketing, account management, or related field
Hours
- Core hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.
- Flexibility for additional hours based on business requirements
Salary
- In Washington, D.C., the expected base salary range for this role is $135,970 to $199,390 per year
- In New York, the expected base salary range for this role is $145,430 to $213,260 per year