Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
It's an exciting time at Fin , especially within our Deployment Services team. We're helping some of the world's most innovative companies transform how they support their customers through AI-powered customer service.
As a Senior AI Deployment Consultant, you'll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Fin's platform , including our agent Fin.
Responsibilities
- Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin.
- Define project scope, success criteria, and timelines that align with each customer's unique goals and support model.
- Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.
- Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.
- Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
- Perform hands-on configuration of Fin features , including automation, workflows, technical procedures and reporting , supported by our Forward Deployed Engineers for advanced integrations.
- Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
- Track key metrics on both the customer and Fin side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.
- Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations.
- Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
Requirements
- 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
- Proven success managing large, complex projects with multiple stakeholders and workstreams.
- Strong technical aptitude , comfortable configuring software platforms and discussing integrations, APIs, and data flows.
- Excellent project management skills with a structured, proactive, and detail-oriented approach.
- Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
- Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.
- Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.
- Adaptability and resilience in a fast-paced, changing environment.
- Passion for technology, AI, and helping customers succeed.
Benefits
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews , we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.