Description
Bounteous is seeking an experienced Salesforce Sales & Service Cloud Advanced Administrator to support the Caesars account. This role involves hands-on configuration and administration of the Salesforce org, focusing on Sales Cloud and Service Cloud setup and optimization.
Information Security Responsibilities
- Promote awareness of key information security practices
- Identify, assess, and report security risks
- Ensure compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Integrate data protection measures throughout the information lifecycle
Role and Responsibilities
- Salesforce Configuration & Administration
- Object & data model administration
- Flow-based automation
- Approval process management
- Sales Cloud Administration
- Sales process & pipeline configuration
- Products, pricing & quoting
- Forecasting & territory management
- Lead routing & data quality
- Sales productivity & AI tooling
- Service Cloud Administration
- Case & console management
- Omni-Channel routing
- Knowledge management
- Entitlements & SLAs
- Cross-Functional Collaboration
- Solution design partnership
- Backlog translation
- Effort sizing
- Production troubleshooting
- Continuous Improvement & Emerging Initiatives
- Process optimization
- Outlook integration support
- Agentforce POC support
- Agile Delivery & Team Support
- Ceremony participation
- Release support
- Demo delivery
- Critical issue coverage
Required Qualifications
- 3+ years of hands-on Salesforce administration
- Strong working knowledge of objects, fields, record types, relationships, and page layouts
- Proven experience building and maintaining Flow automation and approval processes
- Practical experience with Sales Cloud and Service Cloud configuration
- Solid grasp of profiles, permission sets, role hierarchy, OWD, and sharing rules
- Agile delivery experience
- Incident communication skills
- PT availability
Preferred Qualifications
- Salesforce Certified Administrator
- Platform Administrator II (formerly Advanced Administrator)
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Experience with Lightning Sync or Lightning for Outlook
- Familiarity with Agentforce, Einstein (Copilot/Service Assistant)
- Supporting large-scale, multi-team Salesforce programs in hospitality, gaming, or similar industries
- Familiarity with change sets, Salesforce CLI, Gearset, Copado, or similar