Description
We are seeking an experienced ServiceNow Architect to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow.
The ServiceNow Architect plays a vital, strategic role in advancing the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the broader Department of the Air Force (DAF).
As the technical authority for the ServiceNow platform, you will serve as the linchpin for transforming legacy IT operations into a modern, automated, and secure enterprise service delivery model.
Responsibilities:
- Designs, governs, and implements scalable, secure, and business-aligned solutions on the ServiceNow platform, ensuring operational efficiency and strategic alignment across IT and business workflows.
- Designs, engineers, and configures ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes.
- Assists with technical design, documentation, and migration of changes to production environments.
- Architects, develops, integrates, and implements ServiceNow solutions.
- Designs, codes, debugs, documents, deploys, and maintains solutions in a highly efficient and effective manner.
- Participates in design reviews, user requirements sessions, and development teams to deliver features and capabilities supporting automation initiatives.
- Reviews and applies requirements from external and internal teams and aligns them into ServiceNow development.
- Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
Requirements:
- Requires a Bachelor's degree and 8+ years of prior relevant experience or a Master's degree with 6+ years of prior relevant experience.
- Must have an active DoD Secret clearance.
- A strong background in ServiceNow development and experience in designing and implementing ServiceNow security architecture.
- Certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist, ITIL Foundation, and optionally Enterprise Architecture or advanced ServiceNow certifications.
- ServiceNow platform engineering (cloud) with TPSM Modules including Service Request, Incident, Problem, Change, and Configuration Management and security/regulatory disciplines.
- Excellent communication skills with the ability to discuss process levels with clients and manage the direction of a distributed development team.
- Experience with significant cloud-hosted ServiceNow implementations spanning TPSM and security/regulatory disciplines.
- Experience in Common Service Data Model (CSDM) for structuring database mappings.
- Experience in designing Application Programming Interface (API) frameworks to move data into and out of ServiceNow.
- Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents.
- Experience with optimizing ServiceNow table structures and data models.
- Proven experience in large-scale ServiceNow implementations and platform governance.
Nice to Have:
- Master's degree in IT or a related field.
- Certified Application Developer.
- ITIL v4 Foundations Certification.
- BMC Helix or BMC Remedy experience.
Pay Range: $107,900.00 - $195,050.00