Description
We are seeking an IT Specialist to join our team in Tokyo.
Responsibilities:
- Provide professional IT onboarding for end-users and contribute to global standards
- Offer daily IT support, utilize remote service desks efficiently, and assist with meeting/event technology
- Manage IT incidents, requests, problems, and changes for Red Bull's IT services
- Maintain regular IT service communication with end-users and organize IT security and service trainings
- Administer user account access, support local infrastructure with second-level partners, and collaborate on service improvement ideas with the IT team
- Maintain an up-to-date IT asset inventory at Red Bull
- Handle the distribution and replacement of end-user devices, peripherals, and mobile devices
- Oversee the local network infrastructure, ensuring it aligns with global standards
- Manage the local office equipment throughout its lifecycle, including printers and meeting room technology
- Ensure equipment purchases are standardized and coordinate the return merchandise authorization (RMA) process for computing and hardware components
- Deploy global IT services for local projects to achieve maximum end-user satisfaction
- Lead specific work-packages to support local IT and business projects
- Assist the local IT or Finance Manager with IT budget planning
- Manage assignments using global and area-specific project management techniques and coordinate with external vendors and partners
Requirements:
- IT education or 3+ years equivalent experience
- Strong communicator and relator, tact in dealing with end-users
- Solid knowhow in Microsoft Windows and Office, Mac, AD, Exchange, Mobile Devices, Networking and Security Services
- Strong analytical and problem-solving skills towards IT peers around the globe
- ITIL v3 experience, ServiceNow or equivalent tool experience appreciated
- Team-oriented, self-motivated personality, hands-on and flexible personality
- Spoken and written English and Japanese mandatory
Benefits:
- Salary: determined by experience and skills
- Bonus: determined by individual performance
- Retirement plan: company contributes 6.5% of monthly basic salary to a defined contribution pension plan
- Comprehensive welfare group insurance
- Medical insurance
- Group long-term disability income compensation
- Paid vacation: 20 days in the first year, granted immediately upon joining
- Benefit One
- Employee discounts (Red Bull, AlphaTauri apparel)