Description
Job Description
As Manager of SA Transformation, you will set the vision, priorities, and operating model for a high-impact team responsible for turning strategy and innovation into durable, globally scalable capabilities.
You will lead a group of program managers, and be second line leader to the leader for the AI Engineers, and Demo Engineers. You’ll coach the team through ambiguous, cross-functional work while staying close to the highest-leverage initiatives,from early signal and experimentation through launch, adoption, and long-term ownership.
You will be a key strategic partner to SA leadership and leaders across GTM, Product, and Engineering, ensuring the transformation portfolio materially improves how SAs work and the outcomes they deliver for users.
Responsibilities
- Set the strategy, priorities, and operating model for the SA Transformation team, translating SA, GTM, and Product direction into a focused portfolio of capabilities, experiments, and programs
- Manage and develop the team, empowering them to lead day-to-day program execution while setting clear expectations, providing coaching, and building the organisation’s long-term capabilities
- Create an inclusive, high-performing team environment grounded in accountability, strong judgment, and a shared commitment to user impact
- Identify recurring friction in SA workflows and design better tools, practices, and operating models that improve effectiveness and technical excellence across regions, segments, and motions
- Build strong interlocks with Product, Product Operations, Product Marketing, Field Marketing, Developer Relations, Enablement, and Operations so field insight informs strategy and promising ideas can earn global scale
- Establish shared priorities and operating mechanisms across Transformation Programs, AI Engineering, and Demo Engineering, partnering with technical leaders and SA innovators to build and scale tools, demos, and automated workflows that measurably improve SA productivity and user outcomes
- Use qualitative and quantitative evidence to identify organisational opportunities, expose tradeoffs, set portfolio priorities, and measure adoption and impact; establish clear ownership, governance, and support models so successful initiatives endure
Requirements
- 10+ years of experience in go-to-market program management, business operations, management consulting, or a related discipline
- 3+ years of experience directly managing and developing high-performing teams in program management, strategy, operations, product, engineering, or a comparable discipline, including experience managing through another people leader and maintaining accountability without taking over day-to-day execution
- Track record of building high-performing teams through clear expectations, coaching, thoughtful work allocation, and performance management
- Experience setting a team or portfolio strategy and translating broad organisational priorities into focused, measurable programs
- End-to-end global delivery expertise in fast-paced, ambiguous environments, with a strong ability to solve complex commercial, operational, and workflow challenges
- Excellent communication and stakeholder management skills, adept at analysing data, influencing across levels (IC to C-Suite), and aligning cross-functional teams around common objectives
- Experience identifying, evaluating, and scaling AI or automation opportunities that produce measurable workflow or productivity improvements beyond basic prompt engineering