Description
Syneos Health is seeking a Sr Product Manager - Sales Products to own product vision, strategy, multiyear roadmap, business cases, and investment priorities for sales technology capabilities aligned with sales-growth objectives.
Responsibilities:
- Translate seller and business needs into scalable product capabilities, technical and analytical requirements, user stories, acceptance criteria, and measurable success metrics.
- Lead products through discovery, user research, design, Agile delivery, quality assurance, launch, adoption, measurement, iteration, and continuous improvement.
- Partner closely with Sales, Sales Operations, Marketing, Data, Technology, Privacy, Security, Compliance, engineering teams, and external clients to identify unresolved business needs and prioritize value.
- Own or guide enterprise CRM and adjacent sales technologies, including integrations, APIs, data models, analytics, workflow automation, and AI-enabled capabilities.
- Use customer research, usage data, experimentation, and sales-performance metrics to prioritize investments and make informed product tradeoffs.
- Work with engineers and partners to define requirements, statements of work, scope, estimates, timelines, supplier plans, and implementation approaches.
- Evaluate whether business needs are best addressed through platform configuration, purchased solutions, or custom-built capabilities.
- Manage implementation partners, software vendors, platform evaluations, budgets, contracts, and total cost of ownership considerations.
- Lead stakeholder communication and expectation management, clearly explaining technical concepts to non-technical audiences and influencing across organizational boundaries.
- Drive launch readiness, training, communications, adoption, feedback loops, and change management; coach junior product managers or business analysts where applicable.
Required Experience:
- 5+ years of experience in sales technology product management in an enterprise sales setting;
- Demonstrated experience developing product strategies, multiyear roadmaps, business cases, and investment priorities.
- Deep understanding of B2B sales processes, including prospecting, account planning, opportunity and pipeline management, forecasting, sales engagement, and win/loss analysis.
- Experience owning Salesforce Sales Cloud or a comparable enterprise CRM platform.
- Experience with sales technologies such as Salesforce Agentforce, Outreach, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Gong, sales enablement platforms, or similar products.
- Proven delivery of complex cross-functional products involving CRM, data, analytics, AI, integrations, and workflow automation.
- Experience working closely with engineers and leading software products from inception through launch and iteration in an Agile environment.
- Experience managing products for external stakeholders and working with external partners in a product management capacity.
Key Skills:
- Strong product vision, strategy, roadmap development, portfolio prioritization, discovery, user research, process design, and value-based prioritization.
- Ability to connect product investments to pipeline growth, win rates, forecast accuracy, sales-cycle time, seller productivity, CRM adoption, and other measurable outcomes.
- Strong technical fluency in CRM architecture, integrations, APIs, data models, analytics, automation, and AI-enabled workflows.
- Strong analytical and financial skills, including business-case development, benefits measurement, experimentation, and total-cost-of-ownership analysis.
- Excellent stakeholder management, facilitation, negotiation, executive communication, collaboration, and consensus-building skills.
- Ability to balance competing priorities, make well-reasoned tradeoffs, and synthesize input from engineers, designers, clients, and internal stakeholders.
- Strong change-management capabilities covering launch planning, training, communications, adoption, and feedback loops.
- Sound judgment regarding data quality, responsible AI, privacy, security, and regulatory requirements.
- Design-minded, user-focused, empathetic, data-driven, and attentive to human-centered user experience.