Customer Success Manager, Senior Manager

Salesforce is seeking a Customer Success Manager, Senior Manager to serve as a named resource and partner for Salesforce's HLS customer organizations.

The successful candidate will be a trusted advisor, forging deep relationships with customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers.

Key responsibilities include:

• Serving as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
• Cultivating and maintaining stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers.
• Helping customers achieve their business goals and outcomes on the Salesforce platform.
• Communicating the value of Signature Success and ensuring all collaborators understand this value.
• Acting as an advocate for customers during the triage and resolution of high severity cases.

The ideal candidate will have:

• Experience within HLS (the Healthcare or Life Sciences industries)
• 8+ years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Experience with Salesforce Sales Cloud and/or Service Cloud, and/or relevant competing platforms.
• Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant).
• 4+ years of experience in management consulting services.
• Exceptional communication and presentation skills.

Preferred requirements include:

• Knowledge of modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift) and AI tools (Python, R, Jupyter).
• Passion for helping customers drive business outcomes through AI, automation, and data.
• Previous experience working with enterprise customers and scaling innovation initiatives.

In terms of compensation, the typical base salary range for this position is $123,100 - $273,000 annually. However, there is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $298,400 per year.