Description
TaskUs is seeking a Teammate to provide world-class customer experience to its clients. As a Teammate, you will be the backbone of the company, providing customer satisfaction and experience.
Responsibilities:
- Provide customer satisfaction and experience
- Meet and exceed client mandated KPIs (Key Performance Indicators)
- Be aware of TaskUs policies and keep things confidential
- Provide feedback to management concerning possible problems or areas of improvement
- Participate in training to improve work performance
Requirements:
- Willing to work on shifting schedules
- Willing to work on-site
- Call experience (a plus but not required)
- Strong verbal, written & comprehension skills
- Computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications
- Meets the typing requirement (30WPM for Voice & Non Voice)
- Critical thinking skills with a focus on issue resolution and customer satisfaction
- Can multitask and has high attention to details
- Self-motivated, can work independently, and contribute to cross-functional and global teams
- Flexible and can quickly adjust to frequent process and information changes
- Can work under pressure
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.