Description
We are seeking an Operations Implementation & Solution Delivery Lead to drive the end-to-end delivery of operational and system implementation initiatives.
Key Responsibilities
- Lead end-to-end delivery of operational and system implementation initiatives.
- Drive requirement gathering, business analysis, process design, solution assessment, and user acceptance testing (UAT).
- Ensure business requirements are aligned with operational principles, regulatory requirements, and customer experience objectives.
- Identify process improvement opportunities and recommend practical solutions to optimize service delivery.
Business Analysis & Requirement Management
- Facilitate stakeholder discussions to capture business requirements.
- Review and challenge solution designs to ensure completeness, operational feasibility, and scalability.
- Prepare and maintain business requirement documents, process flows, gap analyses, and operational procedures.
- Support business sign-off activities and ensure proper governance throughout project lifecycles.
Operational Readiness & Change Management
- Develop operational readiness plans for new products, system implementations, and business initiatives.
- Coordinate training, communication, procedure updates, and post-implementation support.
- Ensure impacts to frontline operations are understood and adequately managed.
- Drive smooth transition from project implementation to BAU operations.
Join us in driving growth and improving lives.