Description
We are seeking a professional and compassionate Receptionist to join our busy Emergency Department (ED) Paediatric team at St Peter's Hospital.
As the first point of contact for patients, relatives and visitors, you will play a vital role in ensuring people receive a friendly, efficient and supportive experience during what can often be a stressful and challenging time.
Main duties of the job
- Welcome and register patients attending the Emergency Department.
- Provide a professional reception service to patients, relatives and healthcare professionals.
- Manage telephone enquiries and direct queries appropriately.
- Maintain accurate real-time patient records using Cerner and other Trust systems.
- Book follow-up appointments and arrange patient transport where required.
- Monitor patient pathways and support the department in meeting key performance targets.
- Liaise with nursing, medical and multidisciplinary teams to support safe and effective patient care.
- Support clinicians and managers with a range of administrative duties.
- Respond professionally to challenging situations while maintaining excellent customer care.
About us
At Ashford & St Peter's Hospitals NHS Foundation Trust, our staff are at the heart of everything we do. We are committed to supporting your development and wellbeing while providing outstanding care for our patients.
Benefits
- Opportunities for learning and career development.
- A supportive and inclusive team environment.
- The chance to make a real impact on patient experience.
- NHS pension scheme and staff benefits.
- The satisfaction of contributing to a vital frontline service.