Description
Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program.
As a Technical Support Engineer Intern, you will work on average 2 days per week from an HPE office.
During the program, you will rotate across different technology areas: Compute Hardware Support, Storage Hardware Support, Software Support, with exposure to technologies such as HPE Morpheus, VME, Linux, and Ubuntu.
Your responsibilities will include:
- Analyzing and troubleshooting customer issues across compute, storage, and software technologies
- Deep-diving into technical configurations to identify problems and help develop effective resolution and recovery plans
- Building hands-on knowledge of both hardware and software support, including technologies such as HPE Morpheus, VME, Linux, and Ubuntu
- Developing structured troubleshooting and problem-solving skills while working alongside experienced technical engineers
- Understanding how technical support teams collaborate across different technology domains to resolve complex customer issues
- Identifying opportunities to improve technical processes and ways of working
- Collaborating with your fellow interns on a joint project, applying the knowledge and skills gained throughout the internship to solve a practical technical or business challenge
- Presenting and sharing your project outcomes, encouraging teamwork, knowledge sharing, and learning from your peers.
To be successful in this role, you will need:
- To be currently enrolled in a Bachelor or Master’s degree in Engineering, Computer Science or another IT related degree
- Fluency in written and verbal English
- Analytical troubleshooting and problem-solving skills
- Time management skills and working with strict deadlines
- Excellent customer, telephone, oral and written communications skills
- The drive to seek out what’s next and to deliver exceptional results
- A collaborative, solution-focused spirit and overall sense of urgency
- The desire to embrace new ideas and fresh thinking and seek out ideas different than your own
- Experience as an active leader on campus who strives to make a positive impact on the world
- Comfort with working in a hybrid (virtual and face-to-face) environment.
In return, you can expect:
- Initial extensive onboarding to support you with adjusting into the role
- Ongoing learning and development throughout the duration of the program
- Great work-life balance including hybrid working and Wellness Fridays initiative.