Description
Join Virgin Atlantic Holidays as a Retail Travel Advisor and help create unforgettable holiday experiences. You'll inspire guests with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment!
Day to day You'll work alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service. Your tasks will include:
- Delivering premium service during every interaction, both pre-and post-sale, while actively identifying opportunities to maximise sales and create memorable guest experiences
- Helping guests plan their dream holidays, whether it's a honeymoon in the Maldives or a family trip to Orlando
- Consistently achieving and exceeding personal and team performance targets, including sales and guest experience metrics
- Maintaining expert knowledge of destinations, products, hotels, and travel trends
- Working collaboratively with your team to support the day-to-day success of the store
- Providing exceptional after-sales support, taking ownership of guest enquiries, amendments, and travel-related requests
About you We're looking for someone with excellent interpersonal skills, natural warmth and charisma, and a genuine passion for travel and tourism. You'll need:
- Demonstrated customer service skills with a passion and desire to deliver a premium sales experience
- Proven ability to achieve performance targets and key KPIs in a fast-paced sales or retail environment
- Previous experience working within the airline, travel, tourism, hospitality, or luxury service industry is desirable
- A passion for premium travel, with a commitment to staying informed about destinations, trends, and exceptional travel experiences
What we offer
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
- Uncapped commission scheme rewards great guest experiences and outstanding sales performance
- Develop your knowledge through Virgin Ventures, with exclusive learning opportunities and partnerships with leading tourist boards and travel suppliers
- Generous contributory pension scheme and life assurance
- Iconic Vivienne Westwood uniform in your choice of styles!
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