Description
The Senior Configuration Management Lead is the senior hands-on technical lead for the operation and assurance of LSEG's enterprise CMDB.
The role converts configuration management standards and data-model requirements into reliable operational capability, ensuring that configuration data is complete, correct, current, controlled and usable across on-premises, cloud and hybrid technology estates.
The role leads CMDB engineering, source onboarding, reconciliation, data-quality automation and control execution.
It works across ServiceNow, authoritative technology sources and the enterprise data platform to create trusted, reusable configuration data products, while applying AI and automation with clear human validation, security controls and auditable evidence.
Core outcome: move SCM from manual detection and remediation toward source-driven, measurable and increasingly automated control operation, without weakening human accountability or production safeguards.
Key Accountabilities:
- CMDB engineering and configuration management
- Data quality, reconciliation and remediation
- AI and automation-enabled SCM
- Data platform and data product integration
- Controls, audit and operational assurance
- Technical leadership and continual improvement
Requirements:
- Significant hands-on experience in Service Configuration Management and enterprise CMDB operation
- Deep practical ServiceNow CMDB knowledge
- Demonstrable experience improving configuration data quality
- Experience translating process, control or data-quality requirements into implementable technical requirements
- Practical automation capability using one or more of Python, scripting, APIs, data pipelines, Git-based workflows, CI/CD or comparable engineering tooling
- Ability to work with data-platform concepts such as ingestion, curated datasets, lineage, metadata, quality rules, APIs, events and historical data consumption
- Strong controls and evidence rigor
- Clear customer communication and the ability to lead technical decisions and delivery through influence across multiple teams