Description
The TechOps team at S&P Global is responsible for providing high-quality technical support across a wide suite of products. The team works closely with client services and project teams to resolve client issues and improve the platform.
The role of a TechOps/App Support Engineer is critical in ensuring the high availability of business-critical services and applications. The successful candidate will have the opportunity to interact with senior technology and operations users, work on the latest technologies such as AWS, Terraform, Splunk, and Grafana, and work in an environment that allows for complete ownership and scalability.
Responsibilities:
- Deliver all aspects of production support for various applications, including incident resolution, proactive mitigation, change and problem management
- Manage and maintain cloud infrastructure
- Perform a variety of tasks, including coordinating resources and stakeholders, planning and setting milestones, assigning responsibilities, and monitoring progress
- Mentor and develop junior members of the team
- Act as a subject matter expert and independently handle client issues and incident escalations
Requirements:
- 7+ years of application support/TechOps experience
- Knowledge of cloud technologies such as AWS, containerization, CI/CD, GitHub/GitLab, and cloud networking
- Oracle, PL/SQL query, Linux/Unix shell scripting (or Python)
- Keen problem solver with analytical nature and excellent problem-solving skills
- Excellent communication skills, both written and verbal, in English
Benefits:
- Health and wellness coverage
- Flexible downtime
- Continuous learning opportunities
- Competitive pay and retirement planning
- Family-friendly perks