Description
We are seeking a Payment Manager to oversee the end-to-end investigator/site payment processes, including payment calculations, purchase order creation, and clinical trial payments.
As a Payment Manager, you will act as a liaison among colleagues within Contract & Centralized Services, other GCO teams, and Sites.
Key Responsibilities:
- Manage payment processes with exemplary customer focus, ensuring compliance with Clinical trials Data Privacy Guidance
- Engage proactively with Business Partners to ensure continued success and support of payment processes
- Deliver high-quality service by addressing payment-related inquiries and issues promptly
- Provide knowledge transfer and information sharing with all business partners on payment processes
- Escalate concerns in a timely manner to the appropriate channels
- Support and assist the Payments Team on country/regional/global enhancement opportunities and efficiencies
Process Responsibilities:
- Ensure accurate and timely preparation of startup activities for new studies
- Perform payment requests on time and accurately according to the agreed frequency
- Track communications and approvals in the appropriate systems
- Ensure payment metrics and required actions are aligned with agreed targets/goals
- Conduct regular interim and final reconciliations for all payments
- Take ownership of end-to-end payment coordination and execution activities for all studies assigned
- Maintain audit readiness and ensure compliance for applicable requirements
Technology Responsibilities:
- Support implementation/roll out of new systems in all regions and for all internal and external stakeholders
- Utilize data quality checks to ensure data accuracy for payments across multiple systems
- Ensure consistent compliance for required trainings and time reporting
- Troubleshoot and escalate technical issues to the respective teams
- Maintain communication tools in a timely manner
Requirements:
- Bachelor's degree or equivalent
- Fluency in Czech, Swedish, German, Turkish, Hungarian, Dutch, Italian, Spanish, or Portuguese (additional languages a plus)
- 1-3 years' experience in the pharmaceutical industry/clinical research (or equivalent competencies)
- Previous experience with clinical payment processing preferred
- Excellent communication skills (oral and written)
- Ability to work effectively in cross-functional teams
- Strong analytical and problem resolution skills
- Working knowledge of PCs (MS Office suite at a minimum)