Description
Join GDIT as a Phone Technician and make meaningful contributions to critical government, defense, and intelligence projects. As a Phone Technician, you will work on the Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) program at the Pentagon in Arlington, VA.
Responsibilities:
- Install, configure, and troubleshoot phones and network connectivity for customers in the National Capital Region (NCR).
- Meet clients with professional demeanor
- Plan network installations by using manuals and technical specifications
- Document adds, moves, and changes to system configuration using client documentation standards
- Terminate and test new cables to ensure that they are properly incorporated into the system and are in good working order
- Test circuits and components to isolate malfunctioning systems by using test meters
- Configure and deploy phones
- Meet with clients to assist with customer's training and configuration preferences for end devices
- Work with Remedy Ticketing System to track adds, moves, and changes
- Receive Equipment/Material delivered for our VoIP Team and Engineers
- Go to Client Warehouse to stage Equipment/Material stored and ready it for delivery
- Install phone firmware
- Inventory Voice Team supplies
- Receive bad phones from customers from different locations, return to warehouse and ready them for return
- Transport equipment between warehouse and customer site
Requirements:
- 3+ years of related experience
- Associate's degree in a related technical discipline
- Experience with industry-standard Voice over IP (VOIP), ISDN, and Analog phone installation
- Ability to obtain an Active Secret Clearance
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid parental, military, bereavement, and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance