Help Desk Technician IV

Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT. As a Help Desk Technician IV, you will respond to user inquiries via phone, email, chat, or ticketing systems. You will log and track support requests using a help desk ticketing system, diagnose and resolve basic technical issues related to hardware, software, and network connectivity, and provide step-by-step guidance to users for troubleshooting common problems.

Responsibilities:

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using a help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams when necessary.
• Provide guidance to less experienced professionals.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets.
• Document and report solutions and procedures for recurring issues.
• Maintain and report accurate records of support interactions and resolutions.
• Contribute to knowledge base articles.
• Accurately create and submit tickets for users.

Requirements:

• 5+ years of related experience
• Associate's degree in Arts or Science
• TS/SCI w/Poly security clearance
• CompTIA Security+ certification required within 3 months of start date
• US citizenship required

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Flexible work arrangements
• Opportunities for career growth and professional development