Description
We are seeking a Customer Success Group Business Partner to join our Strategy & Programs team. As a Business Partner, you will function as a Strategic Advisor to the leaders of your assigned team, shaping strategy and defining direction toward achieving critical goals. You will collaborate with various teams, including Sales Strategy, Finance, Operations, and Enablement, to drive Salesforce product adoption, expand product consumption, and minimize churn risk.
Responsibilities:
- Co-lead strategy and goal-setting with team leaders
- Provide insights to support informed decision-making
- Drive measurement of outcomes and continuous improvement
- Manage team priorities and budget
Requirements:
- Deep practical understanding of frontline Customer Success work
- Deep understanding of SaaS business financial KPIs
- 5+ years of experience in Customer Success, SaaS sales, sales strategy, corporate planning, consulting, or related fields
- Track record of functioning as a Trusted Advisor to senior leaders
- Cross-functional collaboration experience
- Fluent Japanese and business-level English