Description
We are seeking a Customer Operations Advisor to support the North American market. As a customer-facing role, you will be accountable for backlog management to support customer requirements and enable HP's financial objectives.
Responsibilities:
- Acts as a first point of contact for solving and delivering solutions to customer inquiries.
- Manages the backlog through digital tools and tracks end-to-end processes.
- Communicates order status and process improvement opportunities.
- Engages and drives conversations with internal teams and external customers to solve business process issues.
- Provides data-based solutions and recommendations to drive business decisions.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Drives cross-functional metric actions and increases Total Customer Experience (Speed, Predictability).
- Complies with all HP regulatory policies.
- Influences processes and teams to accelerate cash flow.
Education and Experience Required:
- First-level university degree or equivalent experience.
- Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Knowledge and Skills:
- Self-driven mindset.
- Strong and assertive communication skills, with the ability to convey impact messages clearly (verbal and written).
- Mastery in English.
- Problem-solving with an analytical mindset.
- Efficient time management and clear prioritization structure.
- S4-SAP, Order To Cash processes knowledge are preferred.
- Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.).
- Emotional intelligence, growth mindset, and resiliency.
- Strong teamwork.