Description
Deliver Accelerators and ATX to a diverse set of customers, tailoring deliverables and driving business outcomes with scope and on-time engagement.
As a Customer Success Engineer at Cisco, you will join the CSE in 1:1 customer engagements, events, and contribute to the customer community digital spaces.
Your responsibilities will include:
- Proactively building, maintaining, using, and sharing customer and technical knowledge
- Understanding the customer's business, their expectations, and unique perspective
- Inspiring customers to make tactical and strategic technical adoption decisions
- Demonstrating empathy, ownership, and excellence towards customers
- Driving adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers
- Contributing to customer community digital spaces as well as CSS technical community
- Effectively utilizing lab setups to deliver customer engagements
- Meeting or exceeding utilization goals
Minimum qualifications:
- 2-4 years of technology experience
Preferred qualifications:
- CCNA/CCNP certification
- Basic to intermediate technical expert in one technology module
- Drive for continuous learning, results orientation, and teamwork