Description
The Parking Engagement Supervisor will play a key role in the Parking Engagement Team, focusing on customer service functions including appeals, permits, mobility services, complaints, and general correspondence.
The successful candidate will be responsible for managing people and learning customer service functions, being flexible in response to demand. This role provides a challenging but rewarding opportunity for the right candidate.
Key responsibilities include:
- Providing services that are fair and accessible to all
- Challenging behaviours and practices that prevent this
- Managing people and carrying out supervisory and HR related functions
- Knowledge of various acts and regulations, including the Traffic Management Act 2004, London Local Authorities and Transport for London Act 2003, Highways Act 1980, Road Traffic Act 1991, and others
The ideal candidate will be someone who is enthusiastic about changing parking behaviours for the better and passionate about engaging with residents from a diverse background whilst supervising and supporting the team.
The London Borough of Barking & Dagenham is committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support at any stage, please contact the Hiring Manager to discuss your needs.
As an Investors in People Gold Award employer, we're serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.