Description
We are seeking a highly organised and proactive Client Services Coordinator to join our Alternative Delivery Solutions (ADS) group. The successful candidate will help review, coordinate and prepare comprehensive, accurate and timely responses to client surveys, supplier questionnaires and requests for information (RFIs) from across our global client base.
The Client Services team forms part of the ADS group and supports the firm’s commitment to client excellence by helping colleagues respond to client surveys, supplier questionnaires and requests for information accurately, consistently and efficiently.
Key responsibilities include:
- Acting as a central point of contact for client surveys, supplier questionnaires and RFIs
- Coordinating accurate, complete and timely responses
- Liaising with subject matter experts to obtain specialist input and develop bespoke responses where required
- Creating, maintaining and updating a high-quality library of standard responses and frequently asked questions
- Organising, prioritising and tracking requests from receipt through to completion
- Researching and maintaining historical questionnaire responses to support consistency and continuous improvement
The ideal candidate will have:
- Strong organisational and project coordination skills
- A proactive and solutions-focused approach
- Excellent written and verbal communication skills
- Exceptional attention to detail and a commitment to accuracy and quality
- Confidence in building effective relationships and working collaboratively with stakeholders
- The ability to analyse, interpret and distil complex information into clear, client-focused content
- Proficiency in Microsoft 365 or a comparable office productivity suite
We offer a 35-hour workweek, flexible working patterns, and a hybrid working arrangement.