Description
We are seeking a Product Design Director (Individual Contributor) to join our Concierge Products & Premium Card teams, part of the Experience Design organization.
The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. As a Product Design Director, you will serve as a strategic partner and craft leader across our broader ecosystem,spanning both Concierge products (including Velocity Black and agent tools) and Premium Card experiences.
In this role, you won't directly manage a team, but you will shape high-level design vision, spearhead AI-driven design workflows, and elevate the practice alongside other design leads. You will collaborate deeply with craft leads, designers, and cross-functional partners to push creative boundaries, raise team capabilities, and craft exceptional native experiences that allow Capital One to win at the top of the market.
Role Expectations
- Leverage deep expertise across interaction, visual, and service design while actively embedding AI-assisted tools and workflows into the design lifecycle.
- Establish modern frameworks and rapid prototyping capabilities that elevate practice maturity and team velocity.
- Act as a force multiplier for the entire design organization, elevating collective craft through active mentorship, structured knowledge-sharing, and constructive critique.
- Shape long-term product direction by integrating design craftsmanship, user insights, business strategy, and emerging technologies.
- Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary.
Basic Qualifications
- At least 8 years of experience in product design role
Preferred Qualifications
- At least 10 years of experience in product design role
- Proven track record leading complex, high-impact product design initiatives from concept through delivery
- Experience in a design toolkit that spans product design, service design, design strategy and content design
- Experience integrating AI tools, automation, or generative workflows into product design and prototyping practices
- Experience mentoring designers and scaling design practices, tools, or frameworks across an organization
Salary Information
- Cambridge, MA: $230,400 - $263,000 for Director, Design
- McLean, VA: $230,400 - $263,000 for Director, Design
- New York, NY: $251,400 - $286,900 for Director, Design
- Richmond, VA: $209,500 - $239,100 for Director, Design
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being