Description
Join Salesforce, the company leading workforce transformation in the agentic era, as a Senior Technical Consultant. You will support a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables.
Responsibilities:
- Become a highly certified and recognized Salesforce expert
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front and backend solution development and release management
- Deliver high client satisfaction (CSAT)
- Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
- Up-skill on AI Fluency and an AI-Native delivery methodology, utilizing AI tools, developer assistants, and agentic evaluation frameworks to accelerate implementation across projects.
- Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
- Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution.
- Identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
- Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice.
Minimum Qualifications:
- Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.
- Experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
- 2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
- Experience with Waterfall and/or Agile implementation methodologies.
- Ability to work independently and be a self-starter.
- Proven ability to analyze, design, and optimize business processes via technology and integration.
- Polished speaker with the ability to evangelize best practices at various levels within a large organization.
- Strong communication skills, both written and verbal.
- Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.
Preferred Qualifications:
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
- THOUGHT LEADER: Strong point of view and executive presence.
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
- TRUST: Trust the company’s core values
- ADAPTABLE: Excels in high levels of uncertainty and change