Description
We are seeking a Customer and Trading Manager to lead our online picking and delivery team in-store. As a Customer and Trading Manager, you will plan and deliver an excellent online service, engage and coach a large team of shoppers and drivers, collaborate with other managers, and manage performance and capability.
The ideal candidate will have previous line management experience in a fast-paced environment, provide brilliant customer service, and deliver KPIs. You will be able to manage disciplinaries, performance issues, and lead operations.
The salary for this role is £19,020. We offer a range of benefits, including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, pension scheme, and more.
Responsibilities:
- Plan and orchestrate the delivery of an online picking and delivery team
- Be a visible leader, engaging and coaching a large team
- Collaborate with other managers to ensure the success of the shopping experience
- Manage performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate
Requirements:
- Previous line management responsibilities in a fast-paced environment
- Experience of leading a team in a customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues
Benefits:
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks
- Generous holiday entitlement
- Pension scheme with 4-7.5% matching
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, and more