Description
We are seeking a Defects and Aftercare Officer to join our Development team at Wandle Housing Association. You will handle the resolution of construction defects, provide customer aftercare service, and coordinate with contractors and internal teams to ensure issues are rectified quickly and to required standards on completed schemes.
Key Responsibilities:
- Act as the first point of contact for customers and stakeholders reporting defects within the defect liability period
- Coordinate with contractors, developers, and internal teams to ensure remedial works are completed within agreed timescales
- Provide a defects resolution service to new homeowners or residents, ensuring all issues are addressed promptly and effectively
- Review customer satisfaction data, proactively contact customers to resolve concerns and improve service quality
- Attend snagging, de-snagging, and end-of-defects inspections, ensuring units are fit for handover, and all agreed outstanding issues are recorded
Requirements:
- 3+ years' experience in construction defect/customer care management with good working knowledge of construction and defect resolution processes
- Strong stakeholder management with a customer-first approach
- High level of IT skills, especially use of MS Office tools and Housing Management systems such as Dynamics
- Building regulations and some technical knowledge of buildings with a hands-on approach to resolve problems and commercial awareness and some understanding of build/development contracts (e.g., JCT)
- Hold a UK driving license with use of a car for regular scheme visits
- Easy access to South London area patch
What We Offer:
Wandle offers great benefits across the business. Please see the link for our Recruitment Pack for more information.
Closing Date: Wednesday, 28th October 2026 Shortlisting: Thursday, 29th October 2026 Interviews: Week commencing 2nd November 2026