Description
We are seeking a Medical Information Specialist to join our team. As a Medical Information Specialist, you will be responsible for responding to medical information queries, product quality complaints, and general queries received via telephone, email, fax, and other channels.
Key responsibilities include:
- Respond to medical information queries, product quality complaints, and general queries
- Record and report adverse drug reactions in a timely manner according to regulations and internal procedures
- Execute drug safety data management processes, including call intake, documentation, peer review, and case follow-up
- Perform and support various activities such as tracking information and metrics, quality control, training, and data reconciliation
- Ensure the quality of data processed
The ideal candidate will have:
- A Bachelor's or Master's degree in Pharmacy, Life Science, Medical Science, or a related field, with 1-2 years of safety experience
- Good written and verbal communication skills
- Ability to receive and manage inbound and outbound calls
- Ability to analyze and synthesize medical information
- Good understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines
- Technical proficiency with Microsoft Office suite applications
- High degree of accuracy with attention to detail
- Ability to work independently with moderate supervision
Preferred qualifications include:
- A degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry
- Experience in a call center process
The work environment is an office setting or remote.