Description
We are seeking an Operation Support, Last Mile to join our team in Shah Alam, Selangor, Malaysia.
Responsibilities:
- Ensure reporting and monitoring comply with Return Pickup (RPU) objectives.
- Ensure all return pickups comply with the Standard Operating Procedure (SOP).
- Settle all Fantastic Service Recovery (FSR) cases within the target timeline.
- Provide reports on deductions and coordinate justifications with relevant stakeholders.
- Comply with the ISO 9001 Quality Management System, Occupational Health and Safety (OH&S) management system, and Good Distribution Practice for Medical Devices (GDPMD) requirements.
- Participate in quality, safety, and GDPMD-related programs.
- Work closely with station staff and other stakeholders.
- Assist in other tasks given by superiors.
- Provide support to other administrative functions within the department.
Requirements:
- At least a Diploma/Advanced/Higher/Graduate Diploma or Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Administration.
- Fluent in Bahasa Malaysia and English.
- Proficient in Microsoft Word and Excel.
- Prior working experience is advantageous.
- Essential interpersonal skills include verbal communication, problem-solving, and listening.
Salary: RM2,000 - RM2,200 per month.