Description
Mastercard is seeking a Manager, Office of Transformation Experience Design to lead strategic change initiatives and reimagine how the company works and scales. The successful candidate will own user flows, journeys, and prototypes, conduct research, test with users, and translate findings into human-centered designs.
Responsibilities:
- Own user flows, journeys, wireframes, and prototypes within a given Transformation effort, from concept through validation, ensuring the redesigned experience is intuitive and usable.
- Empathize deeply with users and stakeholders, participating in discovery research, usability testing, and journey mapping to surface actionable insights.
- Simplify complex problems into clear, intuitive experiences with structured design thinking.
- Partner cross-functionally to align on problem statements, priorities, and trade-offs, and ensure user feedback directly informs redesign decisions.
- Translate research into action, ensuring redesigned processes reflect real customer needs for both B2B and B2B2C audiences.
- Contribute to and extend Mastercard’s design system, maintaining consistency while evolving patterns for new areas.
- Explore how AI can enhance the end-user experience, prototyping AI-enabled interactions where they improve clarity and adoption.
- Facilitate workshops to ideate, prototype, and validate early concepts.
Requirements:
- Demonstrated experience in UX design for complex, enterprise, or B2B environments.
- A strong portfolio showing end-to-end product design work, including research, ideation, prototyping, and validation.
- Hands-on experience with Figma, Adobe Creative Cloud, or similar design tools.
- Familiarity with user research and ability to translate findings into design decisions.
- Curiosity about how AI can enhance customer experiences and comfort prototyping AI-enabled interactions.
- Strong communication and storytelling skills, with the ability to articulate design decisions and advocate for the user with diverse stakeholders.
- A pragmatic, collaborative mindset, with the judgment to move quickly, iterate thoughtfully, and refine when needed.
Benefits:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement