Description
As Head of Legal Operations at Braze, you will lead Legal Operations and report to the SVP, Legal, Privacy & Ops. You will own the strategy, roadmap, technology architecture, and data behind how the global legal department works.
Key Responsibilities:
- Develop and execute the Legal Operations strategy, multi-year roadmap, and OKRs
- Build and lead a small team, starting with a Legal Operations Analyst
- Own the architecture of the legal technology stack, including Salesforce, Jira, Ironclad, and OneTrust
- Drive automation of manual legal workflows and integrate systems end-to-end
- Turn contract population into structured, queryable data and build reporting layer
- Manage legal technology vendor selection, evaluation, commercial negotiation, renewals, spend, and performance
- Define and execute the department's AI roadmap
- Design, document, and implement new processes between Legal and its business partners
- Run the operational backbone of the department's compliance obligations
- Act as Legal's operational counterpart to IT, Business Systems, Finance, Procurement, and other departments
Required Qualifications:
- Substantial legal operations leadership experience at a scaling technology company
- Demonstrated people leadership and technical expertise across legal and go-to-market systems
- Track record of legal technology vendor selection and commercial negotiation
- Proven ability to define a roadmap and deliver change across a global, cross-functional organization
- Strong analytical skills and excellent communication and stakeholder management skills
Preferred Qualifications:
- Experience in the SaaS industry
- Understanding of data protection and privacy concepts
- Experience deploying AI in a legal function in production
- Experience owning a legal service desk or ticketing-based intake function at scale