Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform,we are the creators and stewards of the Experience Management category serving over 18K clients globally.
The global Go-To-Market (GTM) Enablement team owns onboarding, role capability development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences.
As an Associate Instructional Designer, you will develop accurate, impactful digital content across multiple modalities, ensuring our enablement resources remain 'just-in-time' and agile to keep pace with AI-led business transformation.
Responsibilities:
- Develop and launch digital content, with an emphasis on just-in-time learning that can be produced, published, and updated at speed.
- Build learning content across diverse modalities including e-learning, video, job aids, in-application guidance, and support materials for live sessions.
- Own the end-to-end process and timeline for your assigned scope, including entry of content into the LMS, Beta launch, and launch support, with senior ID review at key milestones.
- Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to everything that ships.
- Interview internal subject matter experts and synthesize concepts.
- Write course content, including expository text, scripts for animated and testimonial videos, learning activities, and assessment questions that enhance retention.
- Publicize newly released training content via internal and external marketing channels.
- Analyze course activity and feedback to prioritize tasks for ongoing refinement and enhancement.
- Maintain the library of eLearning to keep content current, accurate, and relevant with updated product features and XM methodologies.
- Research strategies and industry best practices for creating engaging and interactive content for learners.
Requirements:
- 4-5 years of experience in content development, technical writing or online instructional design.
- Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
- Working knowledge of at least one enablement or learning platform (WorkRamp, Highspot, WhatFix, or equivalent) and a willingness to learn the rest.
- Comfort designing in Canva or an equivalent visual design tool.
- Demonstrated use of AI tools in a design, content, or media production workflow.
- Ability to convert complex, technical information into easy-to-understand formats.
- Outstanding organization and prioritization skills.
- Strong attention to detail to produce high-quality and polished content.
Benefits:
- Worldwide and diverse community that enjoys helping each other
- Hybrid work model: gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader