Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
The Associate Instructional Designer role is part of the GTM Training & Enablement team, which owns onboarding, role capability development, and ongoing education for internal employees and partner networks.
Responsibilities
- Develop and launch digital content, with an emphasis on just-in-time learning that can be produced, published, and updated at speed.
- Build learning content across diverse modalities including e-learning, video, job aids, in-application guidance, and support materials for live sessions.
- Own the end-to-end process and timeline for assigned scope, including entry of content into the LMS, Beta launch, and launch support, with senior ID review at key milestones.
- Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to everything that ships.
- Interview internal subject matter experts and synthesize concepts.
- Write course content, including expository text, scripts for animated and testimonial videos, learning activities, and assessment questions that enhance retention.
- Publicize newly released training content via internal and external marketing channels.
- Analyze course activity and feedback to prioritize tasks for ongoing refinement and enhancement.
- Maintain the library of eLearning to keep content current, accurate, and relevant with updated product features and XM methodologies.
- Research strategies and industry best practices for creating engaging and interactive content for learners.
Requirements
- 4-5 years of experience in content development, technical writing, or online instructional design.
- Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
- Working knowledge of at least one enablement or learning platform (WorkRamp, Highspot, WhatFix, or equivalent) and a willingness to learn the rest.
- Comfort designing in Canva or an equivalent visual design tool.
- Demonstrated use of AI tools in a design, content, or media production workflow.
- Ability to convert complex, technical information into easy-to-understand formats.
- Outstanding organization and prioritization skills.
- Strong attention to detail to produce high-quality and polished content.
Nice to Have
- Knowledge of adult learning theories, Bloom's Taxonomy, instructional design models, and development of assessments/testing.
- Experience making digital learning interactive, engaging, and social.
- Experience designing overall curriculum for defined audiences.
- Video editing experience.
- Experience reporting on digital learning data (WorkRamp reporting, Tableau, or similar) and turning it into design decisions.
- Familiarity with Salesforce.
- Experience with Google distribution lists or comparable audience and distribution management.
Benefits
- Worldwide and diverse community that enjoys helping each other
- Hybrid work model: gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader
- Medical, dental, vision, life and disability, 401(k) with match, paid time off, wellness reimbursement, and mental health benefits