Description
We're seeking a Forward Deployed Engineer to join our Enterprise Sales Pod in London. You'll work closely with an Enterprise Account Executive to architect and deploy custom solutions on Telnyx's global network, including voice, messaging, AI, and wireless.
Responsibilities
- Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges
- Build and deploy custom implementations using Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC, and AI Voice Assistants
- Run open-weight LLMs in customer environments and deploy self-hosted stacks behind a serving engine
- Deploy and operate LiteLLM as a model gateway in customer environments
- Instrument and govern LLM usage through the gateway
- Wire production observability for shipped solutions
- Design model routing strategies for real-time voice workloads
- Make build-vs-buy decisions for self-hosted open-weight models and hosted frontier APIs
- Adapt models to customer domains and regulatory environments
- Lead POCs, pilots, and production launches
- Own customer outcomes and collaborate with Product and Engineering
Requirements
- CS degree or equivalent experience
- 3+ years building and shipping production software
- Proficiency in multiple languages: Python, Node.js/TypeScript, Go
- Practical understanding of production model deployment and observability
- Comfortable deploying containerized services on Kubernetes
- Experience with high-concurrency systems and event-driven thinking
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Self-sufficient and customer-facing engineering experience
- Excellent written and verbal communication in English
Bonus Points
- Experience with AI voice assistants, STT/TTS, or LLM-based conversational systems
- Familiarity with open-weight model landscapes and inference serving engines
- SQL proficiency and ETL/data wrangling experience
- Background in telecom, CPaaS, or high-growth SaaS
- Experience with sovereign or on-prem cloud deployments and UK/Irish regulatory frameworks