Description
We are looking for a Fiscaal Supportdesk Medewerker to join our team at Nextens, a leading provider of tax software and guides. As a Fiscaal Supportdesk Medewerker, you will be the first point of contact for users of our tax software, helping them with their questions and issues.
Responsibilities:
- Provide support to customers using our software and online applications
- Find solutions to technical and functional software issues
- Register, analyze, and resolve customer inquiries
- Collaborate with colleagues in Support and Development to share knowledge
- Escalate complex cases to the relevant teams
- Document customer questions and actions
- Contribute to improving our services
Requirements:
- Education in accountancy, tax law, fiscal economics, or similar experience
- Knowledge of tax returns and/or tax software
- Analytical, customer-focused, and clear communication skills
- Proficiency in Dutch and English, both written and spoken
- Good listening skills, able to ask the right questions, and sharp analysis of customer problems
- Interest in business processes and automation
- Accurate and structured work style
Benefits:
- Dutch Share Purchase Plan
- Annual profit-sharing payment
- Comprehensive pension plan
- Home, office, or travel expense reimbursement
- Generous vacation days and possibility of sabbatical leave
- Parental, adoption, and care leave
- Flexible working hours
- Personal choice budget
- Extensive online training and course offerings and career meetings
- Wellness programs and fitness facilities at the office
- Internal networks
- Various employee discounts
- Employee support program
- Annual RELX staff party
- Bonus for recruiting new colleagues