Description
This position functions as both a Patient Care Tech (PCT) and Health Unit Coordinator (HUC).
As a Patient Care Tech, you will assist the patient care team by performing various tasks and procedures as instructed by a licensed professional.
As a Health Unit Coordinator, you will facilitate unit organisation and patient care by assisting in the coordination of patient, nursing, physician and other health care provider office and clerical activities.
Job Essentials
- Prioritise and deliver basic patient care which may include toileting, bathing, linen and clothing changes, fresh water and ice, ambulating, comfort measures, and other patient needs.
- Assist with admission, discharge, and transfer of patients.
- Provide excellent customer service when responding to patient and family requests.
- Report and record patient care findings and data in a timely manner.
- Report changes in the patient condition quickly and secure qualified assistance as needed.
- Collaborate and consult with RN and other members of the interdisciplinary team for best patient care.
- Perform non-nursing duties as delegated (e.g., cleaning, stocking, answering phones, clerical support, providing directions).
- Implement plan of care as delegated.
- Foster a safe environment by complying with the safety policy and taking appropriate action in an emergency.
Patient Care Support and Clerical Activities
- Answer patient call lights.
- Schedule tests and treatments as ordered.
- Answer unit telephones and disseminate information appropriately.
- Process, organise, file and maintain patient and unit records.
- Transcribe physician orders.
- Act as unit receptionist.
- Organise, stock and maintain supplies on the unit.
Minimum Qualifications
- Current Nursing Assistant Certification (CNA) in the state of practice.
- Basic Life Support Certification (BLS) for healthcare providers.
- Demonstrated basic computer literacy skills.
- Excellent written and verbal communication skills.
Preferred Qualifications
- CNA experience or applicable healthcare experience.
- Current enrollment in nursing school.
- Basic computer skills.
- Experience as a Secretary in a hospital.
- Experience using electronic medical records.
- Experience with word processing software.
- Basic understanding of medical terminology.
Physical Requirements
- Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
- Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
- Expected to lift and utilise full range of movement to transfer patients.
- Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment.