Best Start Family Hubs Navigator

The Best Start Family Hubs Navigator is a key frontline position within Ealing's Family Hub Network.

You will be the first point of contact for many families accessing Family Hubs and partner services. Through information, advice and guidance, you will help families navigate services across the Best Start in Life, Early Help, Health, SEND, Education and Voluntary Sector system.

Working across Family Hubs, outreach locations and community settings, you will support families to access the services they need, coordinate pathways of support and ensure that children and families receive a welcoming, inclusive and seamless experience.

Key Responsibilities

• Provide information, advice and guidance to children, young people and families.
• Act as a welcoming first point of contact within Family Hubs and network sites.
• Support families to access services and navigate local pathways.
• Deliver outreach and engagement activity within communities.
• Promote awareness of Family Hub services and support offers.
• Work collaboratively with health, education, social care and community partners.
• Maintain accurate records and contribute to monitoring outcomes.
• Identify and respond appropriately to safeguarding concerns.
• Support delivery of Ealing's Best Start in Life priorities and Family Hub programme.

About You

We are looking for someone who is passionate about improving outcomes for children and families and who understands the importance of early intervention.

Essential Experience

• Experience supporting children, young people and families.
• Experience providing information, advice and guidance.
• Experience working in partnership with professionals and agencies.
• Experience engaging families from diverse communities.
• Experience maintaining accurate records and case information.

Essential Knowledge and Skills

• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage competing priorities.
• Knowledge of safeguarding and early help processes.
• Ability to build positive relationships with families and professionals.
• Ability to work in an inclusive, culturally responsive and trauma-informed way.
• Understanding of barriers faced by vulnerable and underrepresented communities.

What We Offer

• Flexible working arrangements where service requirements allow.
• Local Government Pension Scheme.
• A wide range of employee benefits and discounts.
• Professional development and career progression opportunities.
• Access to reflective supervision and learning opportunities.
• The opportunity to help shape Ealing's Family Hub and Best Start in Life offer from the beginning.