Description
Heathfielde Medical Centre is seeking a part-time Reception Supervisor to join its busy GP Practice. The successful candidate will work 30 hours per week, Monday to Friday, and will be responsible for providing day-to-day support, leadership, and guidance to the reception and administration team.
The ideal candidate will be enthusiastic, hardworking, organised, self-motivated, and an excellent communicator. They must be flexible to work both morning and evening shifts to cover 6-hour shifts between 8am and 6:30pm.
Key responsibilities include:
- Providing day-to-day support, leadership, and guidance for the practice reception and administration team
- Ensuring all reception and administration duties are completed to the highest standard
- Monitoring staff attendance, sickness absence, and annual leave
- Providing communications between patients, doctors, and other staff
- Supporting the Practice Manager in the recruitment and induction of new reception and administration staff
- Ensuring cover and suitable contingency plans are in place for all leave, including unforeseen absence
- Supporting the Practice Manager in the running of elements and/or services within the practice
- Working with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate
- Taking responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed
- Undertaking specific assigned tasks, project support, or development work which may arise during changes to the NHS
- Managing and dealing with day-to-day needs, difficulties, and requirements of the partners and other clinical staff
- Working closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice
- Being a point of contact for staff and patient queries and concerns
- Greeting patients, dealing with their enquiries in a courteous and polite manner
- Dealing with patient complaints relating to front desk/reception services
- Overseeing and delegating daily tasks, such as chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, etc.
- Making appointments and booking patients in for surgeries and clinics
- Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely
- Contacting hospitals and various other agencies for results, appointments, booking, referrals, and patient information
- Making appointments, offering and arranging appointments for doctors, helping to arrange clinics
- Responding to and resolving all local IT issues where appropriate, liaising with NHS, CCG IT support, or others to resolve hardware and software issues
- Setting up new members of staff in the clinical and other IT systems
- Ensuring the effective use of clinical systems, IT programmes, and other systems used throughout the practice
- Providing support and ensuring training for current and new staff is carried out
- Supporting practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews
- Training staff on practice IT systems as necessary
- Promoting Equality and Diversity and Health and Safety in themselves
The salary will depend on experience.