Description
The Mastercard Thailand team is looking for a Manager for Business Development to drive customer experience strategy forward by consistently innovating and problem-solving.
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Responsibilities
- This role is responsible for all activity within the selected customer group, setting and driving the strategy for each customer and coordinating all resources.
- Craft business requirements documents from customers and collaborate with global product teams to design and enhance product features.
- Collaborate with existing customers for product release planning & management, change management, query management & product roadmap planning.
- Monitor product performance and track KPIs, gather user feedback, and iterate on features to improve usability and security.
- Drive a high-profile and high-visibility project associated with the customer, requiring collaboration and driving multiple internal functions and liaising with external departments of the customer.
- Lead meetings with both the customer and Mastercard leadership team, and cut through the ‘noise’ to the heart of issues and opportunities.
- Develop strong customer relationships across levels and functions and influence or change customer preference towards Mastercard as a strategic partner and solution provider.
- Support and deputize for the Account Manager in all capacities including relationship management, commercial discussions, and escalations.
- Secure and coordinate indirect resources across Mastercard’s matrix-based organization.
- Manage customer business agreements, make investment decisions to grow the short and long-term value of the customer relationship, and deliver to net revenue objectives.
Requirements
- Proven track record in Strategic Sales, product management, and Client Account Management.
- Sound business judgment with established conceptual thinking and proven financial acumen and analytical skills.
- Ability to interact with and influence and build consensus across a variety of internal and external stakeholders and levels of leadership.
- Excellent communications, presentation, and interpersonal skills with the ability to influence and negotiate with stakeholders.
- Track record of performance on revenue and share growth.
- Undergraduate degree in business/computer sciences/engineering.