Description
This role provides support to clients of Compliance Services, which offers services to the pharmaceutical and medical device industries. You will deliver work daily using proprietary software, requiring comfort with technology and strong communication skills. Experience with pharmaceutical compliance regulations and legal contract concepts is helpful but not required.
Responsibilities:
- Develop contracts for Healthcare Professionals (HCPs) using provided templates
- Communicate with HCPs regarding contracts, obtain signatures, and answer questions
- Effectively communicate requests for required information
- Provide updates to team management on work status and issues addressed
- Ensure high-quality work delivery
- Adhere to various policies, including confidentiality and intellectual property
- Respond to client requests for customized reports
- Reformats incoming files using Access, Excel, etc.
- Maintain file integrity and quality
- Follow IQVIA quality standards
- Review client requirements with Client Service Representatives
- Identify data errors
- Advise Client Service Representatives in creating custom deliverables
- Analyze errors and recovery methods
Competency Requirements:
- Proficiency in MS-Office, Word, Excel, and Outlook
- Strong PC technical skills in using Excel and Access
- Good organisational skills and ability to meet deadlines
- Ability to carry out some analysis and information gathering
- Detail-oriented and able to handle multiple priorities
- Excellent communication and interpersonal skills
- Background in Pharmaceutical compliance desirable
- French speaker and English advanced level
Education, Skills, Experience Desired:
- Bachelor's degree or equivalent in Life Sciences
- Contracts Management or Reports Analyst experience is a plus
- 3 years or more related work experience