Description
We are the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain, and Canada.
We believe that good health should last a lifetime, and that to get there, we need to deliver personalised, high-quality, and empathetic care.
As a Medical Support Associate, you will partner with our care teams to support patients across preventative health, weight management, and specific women's and men's health conditions.
Responsibilities
- Provide medical support to patients with a range of conditions via email, live chat, and calls
- Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate
- Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards
- Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects
- Initiate communication based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence
- Share patient insights with the clinical services team and wider business: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement
Requirements
- A Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
- Excellent writing and verbal skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email, live chat, and calls
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
- Willing to work a late mid-shift schedule between 2 PM - 11 PM or 7 PM - 4 AM Manila time, with no fixed weekend off
Benefits
- Comprehensive health coverage (including up to 2 dependents)
- Vacation, sick, and parental leaves
- 13th-month pay
- Statutory benefits
- Transport allowance
- Wellness budgets
- Social clubs
- Hybrid work arrangement
- Initiatives that help you stay balanced and connected
Why join Eucalyptus?
- Our goal for the next three years is to support 1 million patients globally to live better for longer
- We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem
- You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets
- You will have high ownership, continuous feedback, and dedicated development support
- Collaborate with talented peers to solve complex clinical and operational problems at scale