Description
As an Assistant Store Manager at Telstra's Capalaba store, you will support store operations by assisting with team coordination and maintaining service standards. You will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently on defined responsibilities.
Telstra is an iconic Australian brand with a global footprint, aiming to build a connected future so everyone can thrive. They provide the best experience and deliver the best tech on the best network.
In this role, you will:
- Oversee the induction of new team members
- Coach the store's team to meet and exceed store targets
- Help support your team with customer query escalations
- Be the Store Manager's right-hand person, stepping up to act as Store Manager when needed
- Execute business initiatives in store to meet financial and customer key metrics
- Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture
- Organise the store floor and team's work schedules, to meet customer demand
To be successful in this role, you will need:
- Previous experience in a retail leadership / assistant management role
- Ability to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
- Leadership skills to influence and build rapport with a diverse and varied team
- Excellent communication skills to help support the Store Manager in taking team members through change
- Ability to resolve customer issues effectively
Telstra offers a range of benefits, including:
- Store performance-related commission
- 30% off Telstra services
- Telstra mobile and Sim card
- Exclusive discounts and offers across 240 brands and partners
- 16 weeks paid parental leave for primary and secondary carers