Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As part of the Epic team, you will be expected to be proficient in all critical functions of the application development and will champion methodologies with a deep understanding of best practices to ensure that quality standards are met.
Your tasks will include:
- Managing a team of Epic production support analysts
- Monitoring, triaging, and reporting on assigned production support queues across multiple business units
- Ensuring SLAs are met and tickets are resolved in a timely and sound manner
- Reviewing and updating knowledge articles in partnership with the help desk
- Reporting on the status of production support queues, proactively identifying trends and resolution paths
- Building and maintaining Epic environments
- Leading discovery calls and providing level of effort
- Facilitating design sessions with business leaders and analysts
- Creating and fulfilling EHR use cases, identifying business and functional requirements, and working with IT resources to translate requirements and workflows to technical specifications
- Leading documentation efforts for discovery and implementation
- Ensuring requirements and future state workflows are clearly defined
- Working with project managers to identify tasks and associated estimates
- Supporting execution of vendor upgrades, system changes, and environment maintenance procedures
To be successful, you should have:
- Strong experience configuring, designing, and supporting an Epic solution
- Previous application configuration experience
- Experience in test planning and execution, test case development, and meeting project quality requirements
- Experience working on large projects
- Strong knowledge of clinical applications and understanding of the healthcare IT industry
- Understanding of configurable applications and monitoring practices
- Analytical, problem resolution, and interpersonal skills
- Ability to bridge communication among technical and non-technical project staff and customers
Required Qualifications
- Experience: Minimum of five (5) years of related experience
- Certification(s): EpicCare Ambulatory
Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
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