Description
As a Service Coordinator, you will play a vital role in supporting the delivery of the National Bowel Cancer Screening Programme, helping patients navigate their screening journey and ensuring they receive timely, safe, and high-quality care.
The post holder will work within the National Bowel Cancer Screening Programme as part of the administrative team at St Mark's Bowel Cancer Screening Centre, providing high-quality coordination and administrative support to ensure the effective delivery of the screening pathway.
Key responsibilities include:
- Coordinating patient pathways including referrals, appointments, clinics, and follow-up
- Ensuring compliance with national screening standards and cancer waiting time targets
- Maintaining accurate and timely data across local and national systems
- Contributing to audit and quality assurance processes
- Liaising closely with Specialist Screening Practitioners, endoscopy services, the NHS Bowel Cancer Screening Hub, and other stakeholders
The role requires an experienced administrator with specialist knowledge of a defined clinical service, who can work independently within established procedures, exercising judgement to prioritise workload, resolve issues, and support service performance.
The Service Coordinator will have excellent communication skills, attention to detail, and confidence in the use of multiple IT systems.
The role involves regular patient contact, requiring professionalism, empathy, and a commitment to high standards of service.
An Enhanced DBS check (including barring) is required.
Job Requirements:
- Educated to NVQ Level 4 in Business Administration or equivalent experience
- IT qualification or demonstrable advanced IT skills (e.g., Microsoft Office, patient systems, ECDL)
- Customer care or communication skills training
- Evidence of ongoing professional development
Desirable Qualifications:
- Training in NHS systems (e.g., BCSS or equivalent patient administration systems)
- Leadership Certificate
- Administrative or secretarial qualification
- Medical terminology or equivalent
Essential Experience:
- Highly experienced administrator within a hospital environment
- Experience of coordinating workloads, appointments, or service delivery processes
- Experience of working to targets, deadlines, or performance standards
- Understanding of confidentiality, data protection, and information governance
Desirable Experience:
- Administrative experience working within Endoscopy or the NHS Bowel Cancer Screening Programme
- Experience using electronic patient record systems (Cerner)
- Experience supporting service improvement or change initiatives
Benefits:
- Competitive salary: £33,262 to £36,027 per annum
- Agenda for Change pay scheme
- Band 4 position
- Permanent, full-time contract