Description
We build the embodied intelligence that moves real vehicles safely, and the ecosystem a billion machines will run on in the future. Very few people in AI can say this. Every role here, whatever the team, plugs into that.
The Field Engineer is a hands-on technical contributor responsible for diagnosing and resolving vehicle software and hardware issues to keep the fleet operational. They will play a critical role in rapid fault triage, ensuring a 5-minute response time while strictly adhering to safety protocols.
Responsibilities:
- Perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues quickly to maintain fleet uptime.
- Follow structured fault diagnosis and repair protocols, ensuring all work is carried out efficiently and in alignment with operational workflows.
- Collaborate with fellow field engineers and cross-functional teams to troubleshoot and resolve technical issues effectively.
- Respond rapidly to issues, meeting the 5-minute issue response to keep vehicles operational and our teams feeling adequately supported.
- Maintain clear communication with the Field Engineering Lead, providing updates on ongoing repairs and ensuring smooth handovers across geographical locations.
- Participate in on-call rotations, assisting with technical support and issue resolution across multiple regions as part of a 24/7 global support network.
- Adhere to strict safety and compliance protocols, ensuring all fault triage, diagnosis, and repairs follow the correct procedures and approvals.
- Contribute to continuous improvement efforts, identifying operational challenges and providing feedback to optimise field engineering support and efficiency.
Requirements:
- Hold a Japan Driver's License.
- Speak both Japanese (N2 or above) and English (fluency is a must).
- Strong technical expertise , a solid understanding of vehicle diagnostics, software and hardware fault triage, and repair processes. Experience in fleet operations, automotive systems, or ADAS technology is a plus.
- Troubleshoot and resolve technical issues quickly, meeting strict SLAs (5-minute response time) to keep vehicles operational.
- Communicate and collaborate well , capable of working closely with global teams, providing clear technical updates, and ensuring smooth handovers across locations.
- Deep understanding of safety protocols, incident management, and adherence to operational procedures to ensure secure and effective repairs.
- Adaptable and flexible, comfortable in a fast-paced, evolving environment, including on-call rotations and weekend coverage as needed.
- Familiar with diagnostic tools, software monitoring platforms (e.g., Datadog, Mender), and ticketing systems like JIRA.
Benefits:
- Salaries benchmarked against the market annually
- Meaningful equity, sharing in the ownership and long-term success of Wayve
- Relocation support and visa sponsorship where applicable
- Learning and development budgets with support for training, conferences, and growth
- Comprehensive benefits including health insurance, dental, enhanced maternity and paternity leave, retirement or pension where applicable, access to therapists, wellbeing partnerships, team socials, and more