Senior Customer Implementation Specialist

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce.

We are seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence.

Responsibilities:

• Lead high-complexity implementations for large, multi-site customers with minimal oversight.
• Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
• Serve as a product specialist across Workstream’s HR and Payroll tools,educating clients, identifying gaps, and recommending tailored configurations.
• Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
• Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
• Build and continuously improve scalable implementation processes, documentation, and templates.
• Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
• Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
• Influence team culture by modeling operational excellence, curiosity, and customer empathy.

Requirements:

• 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software.
• 5+ years in a customer-facing consulting, implementation, or technical onboarding role.
• Proven ability to manage multiple high-touch onboarding projects simultaneously.
• Strong cross-functional collaboration and communication skills,especially with Product and Engineering.
• Experience advising clients on process design, adoption strategy, and change management.
• Deep project management skills,you can build Gantt charts in your sleep.
• Comfort with tools like Salesforce and implementation/project management software.
• Ability to train and mentor junior implementation specialists.

Nice to Have:

• Payroll, compliance, or HRIS domain knowledge.
• Startup experience of 1 to 3 years (prior customer success experience even better).

What We Offer:

• A mission-driven and value-based company dedicated to empower deskless workers and local businesses.
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career.
• Competitive salary and equity.
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents.
• In office amenities and stocked kitchen.
• 401K Plan.
• Pre-tax commuter benefits.
• Flexible PTO.

Salary Range: The base salary range for this role is $90,000 to $105,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package.