Description
We are seeking a highly organised and customer-focused Patient Service Advisor to join our Imaging Department at New Victoria Hospital. As a Patient Service Advisor, you will be the first point of contact for patients, consultants, and referrers. You will play a vital role in ensuring appointments are booked accurately, patients receive the correct preparation information, and enquiries are handled professionally and efficiently.
Key Responsibilities
- Provide a professional, welcoming, and efficient reception service for patients attending the Imaging Department.
- Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
- Manage a high volume of telephone and email enquiries in a courteous and timely manner.
- Register patients on arrival and liaise with clinical teams to facilitate their appointment.
- Provide quotations, process payments, and respond to patient, consultant, and referrer queries.
- Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.
- Support the effective administration of Imaging services using booking and patient management systems.
- Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.
- Promote New Victoria Hospital's services and always uphold exceptional customer service standards.
Key Skills / Qualifications
Essential
- Excellent customer service skills.
- Strong administrative and appointment booking experience.
- Computer literate with confidence using multiple systems.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational abilities.
- Ability to multitask and work effectively in a busy environment.
- Professional and approachable manner with a patient-focused attitude.
Desirable
- Experience working within a healthcare or medical environment.
- Previous Imaging or Radiology administration experience.
- Some medical knowledge and understanding of healthcare terminology.
- Highly motivated with a proactive and calm approach.
Benefits
- Annual leave entitlement of 21 days increasing with length of service
- In-house training for all staff
- Company pension scheme
- Life assurance
- Employee Referral Scheme
- Access to subsidised staff restaurant
- Interest-free travel loan
- Private healthcare (T&Cs Apply)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme