Description
At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality. You blend friendly, attentive service with cutting-edge digital innovation, helping clients navigate our latest tools and reach their financial goals.
What You'll Actually Do
- Execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset.
- Educate clients on mobile banking, remote deposit capture, and contactless payments.
- Identify personal or business goals and pair them with the right digital tools or banking solutions.
- Ensure customers feel welcome and heard, balancing efficiency with warmth.
What You Bring
- A natural gift for making people feel welcome and heard.
- Tech fluency, with a love for teaching others how to use digital tools.
- Precision and detail, with satisfaction in getting numbers right.
- Adaptability, enjoying a fluid workspace with changing tasks.
- Curiosity, with a desire to improve the customer journey.
Why Join Us? This role offers a comprehensive benefits package, investment in your confidence and professional growth, and an inclusive environment. We provide tools to help you succeed and grow.
The Perks
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental Health support.
- Back-up Child or Elder Care.
Essential Functions
- Support surrounding branches within a 50-mile radius.
- Work a flexible schedule, including weekends.
- Attend required training sessions.
- Lift up to 25 pounds and stand/move for extended periods.
- Regular and consistent attendance.
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- At least 6 months of cash handling experience.
Preferred Qualifications
- Associate’s degree.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.